美联英语为大家整理英语口语对话，通过经典会话场景反映出各种商务活动中语境真实、对话生动、语言地道的特点,便于读者熟悉掌握,有利于读者在提高英语水平的同时,丰富自己的商务知识，本篇是订机票的英语对话。
Smith:Excuse me. May I cancel my reservations to Shanghai on November 15 with you?
史密斯:对不起，我想取消我在贵公司预订的11月15日去上海的机票，可以吗?
Receptionist:Really? But why?
接待员:是吗?为什么呢?
Smith:I'm very sorry that my visa application was refused by the Chinese Embassy yesterday.
史密斯:很抱歉，昨天中国大使馆拒绝了我的签证申请。
Receptionist: Oh, I'm sorry to hear that. Try again and keep your fingers crossed.
接待员:噢，听到这我也很遗憾。请试着再签一次。祝您好运。
Smith:Thank you. But now I'll have to cancel my reservation.
史密斯:谢谢，但是现在我不得不取消预订的机票。
Receptionist:I'll arrange it for you.We can refund but we'll have to deduct 20 percent of the total rate of your tickets as a kind of penalty.
接待员:我这就为您办理。我们可以给您退票，但是按照规定，我们要从机票中扣除20%的费用。
Smith:Well, I've no idea.
史密斯:好吧，我也没办法。
Receptionist:Sir, you're lucky among the unlucky ones.
接待员:先生，您真是不幸中的幸运者。
Smith:Oh, what do you mean?
史密斯:哦?您的意思是?
Receptionist:If you came here less than 24 hours before the departure of the flight, we would take out 25 percent of the total fee.
接待员:如果您在飞机起飞前24小时内来退票的话，我们要扣掉票价的25%的费用呢!